Job Description:
Tervis first introduced America to our iconic insulated drinkware in 1946. Since then, we’ve continued to delight our customers with thousands of creative designs and customizable options, hundreds of licenses, innovative new products, and a total commitment to sustainability and responsibility. We make drinkware with personality for use at home and on the go on our website 24/7 and through partnerships with premium retailers nationwide.
Position Summary:
The Associate Account Manager partners with the Sales and Broker teams while serving as a key point of contact for customers. This role supports sales operations through order management, system accuracy, and clear customer communication to ensure a positive and consistent customer experience. This role will be focused on the Gift/Specialty Channel and Department Stores.
Essential Duties and Responsibilities:
- Support Sales and Broker teams by managing daily account and order activity
- Manage custom programs, planograms, kits, and design refresh initiatives
- Serve as a customer-facing contact for product information, customization options, pricing, and order status
- Process and track sales and custom orders, including artwork review and customer guidance to ensure optimal finished products
- Accurately enter and maintain customer, order, and account data in internal systems
Working Conditions:
- Position is onsite five days a week at our headquarters at 4514 19th St Ct E, Bradenton, FL 34203.
Other duties and responsibilities:
This job description does not list all job duties. Occasionally supervisors or managers may ask you to perform other duties. Performance is measured against the tasks listed in this job description and these other duties.
Management has the right to revise the job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.
